Privacy Policy

Last Updated: December 2025

Introduction

This Privacy Policy describes how COMMITX TECHNOLOGY OPC PRIVATE LIMITED and its affiliates (collectively "PCBuildCentral", "we", "our", "us") collect, use, share, protect or otherwise process your information/personal data through our website pcbuildcentral.com and our AI-powered PC building platform (hereinafter referred to as "Platform").

Our AI-powered PC builder tool is accessible to users worldwide, allowing anyone to explore and configure PC builds. However, our ecommerce services (purchasing and delivery of products) are available exclusively within India. Your personal data will be stored and processed in India. By visiting this Platform, providing your information or using our services, you expressly agree to be bound by this Privacy Policy, the Terms of Use, and agree to be governed by the laws of India including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 as applicable. If you do not agree, please do not use or access our Platform.

Information We Collect

We collect your personal data when you use our Platform, including our AI-powered PC builder tool, or otherwise interact with us. This includes:

• Account Information: Name, email address, phone number, shipping and billing addresses provided during registration or checkout
• PC Build Preferences: Your usage requirements, budget preferences, gaming/workstation needs, and component preferences shared with our AI builder
• Transaction Data: Order history, payment information, GST details (for business purchases), and delivery preferences
• Technical Data: IP address, browser type, device information, and cookies for improving your experience
• Communication Data: Customer support interactions, feedback, and reviews

Sensitive personal data such as payment card details are collected with your consent and processed securely through our payment partners. You always have the option to not provide information by choosing not to use a particular service or feature.

How We Use Your Information

We use your personal data to:

• Process and fulfill your orders for PC components and custom builds
• Power our AI PC builder to provide personalized component recommendations
• Send order confirmations, shipping updates, and delivery notifications
• Provide customer support and respond to your queries
• Improve our Platform, AI recommendations, and services
• Send promotional communications (with your consent, which you can withdraw anytime)
• Detect and prevent fraud or unauthorized access
• Comply with legal obligations and resolve disputes

AI-Powered Features

Our Platform uses artificial intelligence to help you build the perfect PC. When you interact with our AI PC builder, your preferences and requirements are processed to generate personalized recommendations. This data helps us improve the accuracy of our AI suggestions. We do not use your personal conversations with the AI builder for advertising purposes to third parties.

Information Sharing

We may share your personal data with:

• Logistics Partner: Shiprocket and its courier partners to deliver your PC components across India
• Payment Processor: PhonePe payment gateway for secure transactions
• Component Suppliers: Authorized distributors to fulfill your orders
• Legal Authorities: When required by law, court orders, or to protect our rights

We do not sell your personal data to third parties for marketing purposes.

Data Security

We implement industry-standard security measures including encryption, secure servers, and access controls to protect your personal data. However, no internet transmission is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

Data Retention and Deletion

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. You can request deletion of your account and personal data by contacting us. Note that we may retain certain information for legal compliance, fraud prevention, or legitimate business purposes even after account deletion.

Your Rights

Under applicable Indian data protection laws, you have the right to:

• Access and review your personal data
• Correct inaccurate information
• Request deletion of your data (subject to legal requirements)
• Withdraw consent for marketing communications
• Lodge complaints with relevant authorities

Cookies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze Platform usage. You can manage cookie preferences through your browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be notified through email or Platform notifications. Please review this policy periodically.

Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details of the Grievance Officer are: